Service Agreement

Updated February 06, 2024

These Terms and Conditions form part of the Service Agreement ("Agreement") between the entity/person named in the Agreement ("Customer", "you", and "your") and DS Services of America, Inc. dba Primo Water North America ("Primo", "we", "us" and "our"). This Agreement affects your rights by requiring that disputes be resolved in arbitration or small claims court. In arbitration and small claims there is no jury trial and there is less discovery and less appellate review than in court.

Delivery, Installation, and Rental: We will deliver the products and services described in this Agreement subject to these Terms and Conditions. Bottles, dispensers, brewers, filters, and other equipment (collectively, the "Primo Equipment") are our property. You are not buying the Primo Equipment. Rather, you are leasing it and will return it when this Agreement ends. At your direction and as necessary, we will install the Primo Equipment. You are responsible for choosing its location. You acknowledge that liquids can leak and damage surfaces. You acknowledge that installing, using, and removing the Primo Equipment is your responsibility and may require changes to your property, home, or office. You agree not to permit anyone other than us to service, repair, relocate, or alter Primo Equipment without our prior written consent.
Rescission and Cancellation Rights: You may rescind this Agreement at any time without penalty before midnight of the third business day from the date of acceptance of this Agreement. To do so, you must notify Primo of your desire to rescind by timely: (a) delivering or mailing (postmarked by the third business day) a signed and dated Notice of Cancellation form to Primo Customer Care, 200 Eagles Landing Boulevard, Lakeland, Florida 33810; or (b) notifying Primo via email (at customerservice@primowater.com), online (at www.water.com/myaccount), or by telephone (). If you timely rescind, any payments made by you under this Agreement (less any amounts for any goods opened, used or consumed) will be returned to you within ten (10) business days following Primo's receipt of your request to rescind.

Service Agreement

Updated February 06, 2024

Delivery, Installation, and Rental: We will deliver the products and services described in this Agreement subject to these Terms and Conditions. Bottles, dispensers, brewers, filters, and other equipment (collectively, the "Primo Equipment") are our property. You are not buying the Primo Equipment. Rather, you are leasing it and will return it when this Agreement ends. At your direction and as necessary, we will install the Primo Equipment. You are responsible for choosing its location. You acknowledge that liquids can leak and damage surfaces. You acknowledge that installing, using, and removing the Primo Equipment is your responsibility and may require changes to your property, home, or office. You agree not to permit anyone other than us to service, repair, relocate, or alter Primo Equipment without our prior written consent.
Rescission and Cancellation Rights: You may rescind this Agreement at any time without penalty before midnight of the third business day from the date of acceptance of this Agreement. To do so, you must notify Primo of your desire to rescind by timely: (a) delivering or mailing (postmarked by the third business day) a signed and dated Notice of Cancellation form to Primo Customer Care, 200 Eagles Landing Boulevard, Lakeland, Florida 33810; or (b) notifying Primo via email (at customerservice@primowater.com), online (at www.water.com/myaccount), or by telephone (). If you timely rescind, any payments made by you under this Agreement (less any amounts for any goods opened, used or consumed) will be returned to you within ten (10) business days following Primo's receipt of your request to rescind.